Frequently Asked Questions
Find answers to common questions about our repair services, selling your devices, shipping, and policies.
50 questions found
How long does a repair take?
Most repairs are completed same-day. Screen replacements typically take 30-60 minutes, battery swaps about 20 minutes, and more complex repairs like motherboard work may take 1-3 business days.
Do you provide warranty on repairs?
Yes! All repairs come with a 1-month warranty covering both parts and labor. If the same issue reoccurs within the warranty period, we'll fix it at no additional cost.
What devices do you repair?
We repair iPhones, Samsung phones, Google Pixel, iPads, tablets, MacBooks, laptops, PlayStation (PS4/PS5), Xbox (One/Series X/S), Nintendo Switch, Apple Watch, and more. If you don't see your device listed, contact us!
Do I need an appointment for repairs?
No appointment is needed for walk-in repairs. Simply visit our store during business hours (Monday-Friday 10AM-6PM). For mail-in repairs, you can start online anytime.
Can you fix water damaged devices?
Yes, we offer water damage repair services. Success rates vary depending on the extent of damage and how quickly the device is brought in. We recommend bringing water-damaged devices as soon as possible.
Do you use original parts?
We use high-quality OEM (Original Equipment Manufacturer) and premium aftermarket parts. All parts are tested and come with our 1-month warranty.
What if my device can't be repaired?
If we determine your device cannot be repaired, there's no charge for the diagnostic. We can also help you recycle it responsibly if you're interested.
Can I get a quote before committing to a repair?
Absolutely! We offer free diagnostics. You'll receive a detailed quote before any work begins, and you're under no obligation to proceed.
Do you repair gaming consoles?
Yes! We specialize in PlayStation, Xbox, and Nintendo repairs including HDMI ports, disc drives, overheating issues, controller repairs, and more.
Can you recover data from a broken device?
In many cases, yes. If the storage is intact, we can often recover your data. Data recovery services are quoted separately based on the complexity.
How do I sell my device?
Get an instant quote online by selecting your device type, brand, model, and condition. Ship with our FREE prepaid UPS label, and get paid within 24-48 hours after inspection.
What condition devices do you buy?
We buy devices in good working condition that power on and function normally. The offer reflects the model and overall condition.
How do I get paid?
We offer payment via Zelle, PayPal, Venmo, check, or cash (for in-store transactions). Payment is sent within 24-48 hours after device inspection.
What if the offer changes after inspection?
Our quotes are based on the condition you describe. If the device condition differs significantly from the description, we'll contact you with an updated offer. You can always decline and have the device returned at no cost.
Do I need to factory reset my device?
Yes, please backup your data and factory reset your device before selling. This protects your personal information. We also perform a secure data wipe on all devices we receive.
Can I sell a financed or carrier-locked device?
Yes, we buy financed and carrier-locked devices. However, the device must not be reported as lost or stolen. Carrier locks may affect the offer price.
How accurate are your online quotes?
Our quotes are accurate based on the condition you describe. Be honest about the device condition for the most accurate quote. If conditions match, your payment will match the quote.
Can I trade in my device for credit?
Yes! You can use your device value as credit toward any repair service or purchase in our store. Trade-in credit may offer slightly better value than cash.
Is shipping free?
Yes, 100% free both ways for all mail-in services! We provide a prepaid UPS shipping label for sending your device to us, and we cover return shipping after repair or if you decline a sell offer.
How does mail-in repair work?
1) Request a FREE prepaid UPS label online. 2) Pack and ship your device. 3) We repair it (typically 2-3 days after receiving). 4) We ship it back with a new prepaid label. Easy!
How should I pack my device for shipping?
Remove SIM cards and memory cards. Wrap the device in bubble wrap or soft material. Use a sturdy box with padding to prevent movement. Include any accessories only if relevant to the repair.
Can I track my shipment?
Yes! You'll receive tracking information for both outbound (to us) and return shipments. You can also log into your account on our website to see real-time status updates.
How long does mail-in repair take?
Once we receive your device, most repairs are completed within 1-2 business days. Total turnaround including shipping is typically 5-7 business days.
What if my device is lost or damaged in shipping?
All shipments are insured through UPS. In the rare event of loss or damage during transit, we'll work with UPS to file a claim and resolve the issue.
Do you ship internationally?
Currently, we only serve customers within the United States. We cover all 50 states with free shipping.
What does the 1-month warranty cover?
Our warranty covers defects in parts and workmanship for the specific repair performed. If the same issue reoccurs within the warranty period, we'll repair it free of charge.
What voids the warranty?
Physical damage after repair, water damage, unauthorized modifications, or repairs attempted by other parties will void the warranty for the affected repair.
What is your refund policy?
If you're not satisfied with a repair, contact us within the warranty period. We'll either re-repair the device at no cost or provide a refund if the issue cannot be resolved.
Are repairs guaranteed to fix my device?
We provide honest assessments and only proceed with repairs we're confident about. However, some devices may have underlying issues that can't be predicted. In such cases, you'll only pay for work that was successful.
Do you guarantee quoted prices?
Yes, quoted prices are guaranteed unless additional issues are discovered during repair. We'll always contact you for approval before proceeding with any additional work.
What happens if I'm not satisfied with the repair?
Customer satisfaction is our priority. Contact us within the warranty period with any concerns, and we'll work to make it right - whether through re-repair, adjustment, or refund.
Is my personal data safe with you?
Absolutely. We follow strict data privacy protocols. We never access your personal data, and all devices undergo secure data wiping before resale or recycling.
Do you repair older iPhone models?
Yes, we repair all iPhone models from iPhone 6 and newer. For older models, availability may vary - contact us to confirm.
Can you fix a MacBook with liquid damage?
Yes, we specialize in MacBook liquid damage repair. Success depends on the extent of damage. We recommend bringing it in as soon as possible after exposure.
Do you repair iPad screens?
Yes! We repair all iPad models including iPad, iPad Mini, iPad Air, and iPad Pro. Screen replacements typically take 1-2 hours.
Can you fix PS5 HDMI port issues?
Absolutely! HDMI port replacement is one of our most common PlayStation repairs. Most are completed same-day.
Do you repair Nintendo Switch Joy-Cons?
Yes, we fix common Joy-Con issues including drift, connectivity problems, and button malfunctions.
Can you upgrade my MacBook's storage or RAM?
For most MacBook models 2015 and older, yes. Newer MacBooks have soldered components that cannot be upgraded. We can advise based on your specific model.
Do you repair Apple Watch?
Yes, we repair Apple Watch screens, batteries, and other issues for most Apple Watch series.
What Samsung phones do you repair?
We repair all Samsung Galaxy models including the S series, Note series, A series, Z Fold, and Z Flip.
Are you responsible for pre-existing issues not mentioned by the customer?
No. We repair the specific issues described by the customer. Pre-existing problems not disclosed during intake are not covered under our warranty or service agreement.
What if my device has hidden damage discovered during repair?
If we discover additional damage during repair, we'll contact you immediately with an updated assessment. No additional work is performed without your explicit approval.
Am I responsible for backing up my data before repair?
Yes. Customers are responsible for backing up all data before submitting a device for repair. While we take precautions, we are not liable for data loss during the repair process.
What if my device is damaged during repair?
In the rare event that damage occurs during our repair process, we will repair that damage at no cost to you. We carry full insurance for such situations.
Do you accept devices reported as lost or stolen?
No. We do not accept, buy, or repair devices that have been reported as lost or stolen. All devices are verified through industry databases before processing.
What is your liability limit for repairs?
Our liability is limited to the cost of the repair service performed. We are not liable for consequential damages, lost profits, or data loss.
Can I dispute charges after repair is completed?
All prices are quoted and approved before work begins. By approving the quote, you agree to the charges. Disputes should be raised before pickup/delivery.
What if I abandon my device?
Devices not claimed within 60 days of repair completion may be considered abandoned. We'll attempt to contact you multiple times before this happens.
Do you offer insurance on repairs?
Our 1-month warranty serves as repair protection. Extended protection plans may be available - ask our staff for details.
Is there a diagnostic fee if I decline the repair?
No! Diagnostics are always free, even if you decide not to proceed with the repair.
Still Have Questions?
Our team is here to help. Reach out anytime!
Business Hours: Monday - Friday, 10AM - 6PM