Privacy Policy
Last updated: June 2026
1. Introduction
2A Electronics Service ("we," "our," or "us") respects your privacy. This policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or use our repair and device buyback/trade-in services online or in our Chicago store. By using our website or services, you acknowledge this policy.
2. Information We Collect
Information you provide (online & in store)
- Name, email address, phone number, and mailing address
- Payment information (processed by third-party processors; we do not store full card numbers)
- Device information including model, condition, serial number, and IMEI
- Communication preferences, messages, and service history
Sensitive information for device sales / buyback (in store, required by law)
- A valid government-issued photo ID and the information on it
- A signed bill of sale and device identifiers (IMEI/serial)
We collect this because 2A Electronics Service is a licensed secondhand dealer and is required to record and retain seller and device information under Illinois and Chicago secondhand-dealer regulations. This information may be retained and, where legally required, reported to law enforcement.
Information collected automatically (website)
- IP address, browser type, device identifiers, and operating system
- Pages visited, time on site, clicks, scrolling, and referring website
- Cookies and similar technologies (see Section 4)
3. How We Use Your Information
- Process repair requests, sales, and device trade-ins
- Verify ownership and comply with secondhand-dealer recordkeeping laws
- Generate shipping labels and track packages
- Communicate order status, quotes, and updates
- Process payments and prevent fraud
- Measure and improve our website and services
- Send promotional communications (only with your consent; opt out anytime)
- Comply with legal obligations
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies. With your consent (via our cookie banner), we use:
- Analytics — Google Analytics 4 and Ahrefs to understand site usage.
- Session replay / heatmaps — Microsoft Clarity, which may record pages viewed, mouse movement, clicks, and scrolling to help us improve the site. We configure it to mask sensitive fields where supported. We do not enable session recording until you consent.
- Advertising — Google Ads and the Meta (Facebook) Pixel to measure ads and show relevant ads. These set cookies and share certain online identifiers with those platforms.
Strictly necessary cookies are always on. Analytics, session replay, and advertising technologies are off by default and load only after you accept them in our cookie banner. You can change your choices anytime via the banner or the "Do Not Sell or Share My Personal Information" link.
5. How We Share Information / "Sale" & "Sharing"
We may disclose information to:
- Shipping carriers (e.g., UPS, FedEx) to deliver packages
- Payment processors to complete transactions
- Service providers and vendors who help operate our business
- Analytics and advertising partners (Google, Meta, Microsoft) via the technologies in Section 4
- Law enforcement and authorities when required by law
We do not sell your information for money. However, under the California Consumer Privacy Act (CCPA/CPRA) and similar laws, our use of advertising cookies and pixels (e.g., Google Ads, Meta Pixel) may be considered a "sale" or "sharing" of personal information for cross-context behavioral advertising. You can opt out at any time using the Do Not Sell or Share My Personal Information link or by rejecting advertising cookies in our banner. We also honor Global Privacy Control (GPC) signals where required.
6. Data Retention
We keep personal information only as long as needed for the purposes above or as required by law. Repair and transaction records, and secondhand-dealer records (ID and device identifiers), are retained for the period required by applicable Illinois/Chicago law and our tax and accounting obligations, then deleted or anonymized.
7. Data Security
We implement appropriate technical and organizational measures to protect personal data, including encryption in transit, access controls, and secure storage. All devices accepted for sale or recycling are securely wiped using industry-standard data erasure methods. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on where you live (including California and other U.S. states with privacy laws), you may have the right to:
- Know and access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Opt out of the "sale"/"sharing" of personal information and of targeted advertising
- Opt out of marketing communications
- Data portability
- Not be discriminated against for exercising these rights
To exercise any of these rights, use our Data Subject Access Request form or contact us below. We will verify your request as required by law.
9. Children's Privacy
Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will delete it.
10. Changes to This Policy
We may update this policy from time to time. The "Last updated" date reflects the latest version. Material changes will be posted on this page.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
2A Electronics Service
Email: 2aelectronicsservice@gmail.com
Phone: (773) 766-5814
Address: 4859 W Irving Park Rd, Chicago IL 60641